Privacy Policy

1. Data Controller

The Data Controller responsible for your personal data on clearsanitary.shop is:

ClearSanitary UK Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Registration No: 14982142 (England & Wales)
Email: [email protected] / [email protected]

2. Our Strict Privacy First Commitment (Zero Third-Party Trackers)

We take your privacy seriously. This website is constructed with strict data minimisation principles in mind:

• No Tracking Pixels: We do not deploy Meta Pixel, Google Tag Manager, TikTok Pixel, or affiliate tracking surveillance beacons.
• No Cross-Site Profiling: We do not build commercial browsing profiles or sell customer information to third-party ad brokers.
• Local State Management: Your basket contents are saved locally on your own device using functional HTML5 LocalStorage, not on remote surveillance servers.

3. What Personal Data We Collect and Why

When you interact with our website or place an order for Fuugu products, we collect only the information strictly necessary to fulfil your order and provide customer service:

• Contact & Delivery Information: Full name, postal delivery address (street, city, UK postcode), email address, and telephone number (used strictly for carrier dispatch and delivery notification updates).
• Order History & Records: Selected bundle, order reference, transaction timestamp, and customer communication records (held for accounting, tax, and warranty verification purposes).
• Server Access Logs: Standard web server connection data (IP address, browser user-agent, request timestamp) recorded automatically for network security, DDoS prevention, and server diagnosis.

4. Legal Grounds for Processing (UK GDPR Art. 6)

We process your data under the following lawful bases:

• Contractual Performance (Art. 6(1)(b)): To process your payment, pack your chosen Fuugu multi-pack, and deliver it to your UK address.
• Legal Obligation (Art. 6(1)(c)): To maintain statutory financial records in compliance with UK tax (HMRC) and accounting legislation.
• Legitimate Interests (Art. 6(1)(f)): To maintain website operational integrity and protect our systems against fraud or abuse.

5. Data Sharing & Third-Party Service Providers

We only share customer data with vetted third-party service providers who assist us in fulfilling your order, under binding data processing agreements:

• Logistics & Postal Carriers: Royal Mail Group Ltd and Evri (Hermes) for physical transit and parcel tracking within the UK.
• Payment Gateways: PCI-DSS certified payment processors to handle encrypted card transactions securely. We never view or store full raw card numbers.
• Hosting Infrastructure: Secure web servers located in compliance with UK and European data privacy standards.

6. Retention Period

We retain order-related data for as long as necessary to honour the 30-day money-back guarantee, provide customer service, and comply with UK statutory accounting obligations (typically 6 years under UK law). Server logs are periodically purged within 30 days.

7. Your Statutory Rights Under the UK GDPR

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you possess the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where retention is no longer legally justified.
• Right to Restriction & Objection: Object to or restrict specific processing operations.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. If you believe your rights have been infringed, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.